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217 Remsen St, Cohoes, NY 12047-3024 Counter hours: Mon-Fri, 9am-6pm ET; Sat, 9am-1pm ET info@marraspharma.com +1 (312) 680-1686
Marras Pharma Shop · Cohoes, NY
Service desk

Someone here reads every message

Orders, pickups, returns and the text list all come to the same inbox at MARRAS PHARMA CORP, and you will normally have an answer within one business day.

How to reach us
Email
info@marraspharma.com
Telephone
+1 (312) 680-1686
Counter and desk hours
Mon-Fri, 9am-6pm ET; Sat, 9am-1pm ET
Reply time
Within 1 business day
Shop and pickup counter
217 Remsen St
Cohoes, NY 12047-3024
US
Returns
Email first for a prepaid label; 180 days from delivery
Post
Letters reach the same counter that packs the orders
Company
MARRAS PHARMA CORP · EIN 85-4369315

What the desk can sort out

Where an order is

Send the order number from your receipt and we will tell you whether it is packed, posted or waiting on the pickup shelf — and re-send the tracking number if it went astray.

Counter pickup

Tell us who is collecting and we will note the name against the bag. Bring the order number; we hold it for fourteen days from the day we email that it is ready.

Returns and refunds

Within 180 days of delivery, opened or not. We send a prepaid label and refund the original card within 5–10 business days of the box reaching us.

Label and panel questions

Ask and we will email a photograph of the carton's Supplement Facts panel, the serving size, and the lot number and best-before date of the stock we would send you.

Anything about the text list

Joining, leaving, a number added by mistake, or a message you did not expect. We will confirm in writing either way.

We cannot give medical advice, and we will say so rather than guess. Questions about your health, your medication or whether a supplement suits you belong with a qualified healthcare professional. This shop does not fill prescriptions, transfer prescriptions, run consultations, give immunisations or handle insurance.

Questions we get at the desk
How soon will my order arrive?

Orders placed before 4pm Eastern on a weekday are packed the next business day; anything later, or at the weekend, joins the following business day's run. Ground transit is typically two to five business days in the contiguous United States, longer to Alaska and Hawaii. The tracking number is emailed the moment the label is printed.

Can I collect it from the shop instead?

Yes, and it costs nothing. Choose Hold at the counter on the order form. We email you when the bag is on the pickup shelf — usually the same afternoon for weekday orders placed before 4pm — and we hold it for fourteen days from that email. Bring the order number.

What does shipping cost?

Nothing on the three- and six-bottle boxes. The two-bottle box is $6.95. Counter pickup is free on every box. We ship to United States addresses only, PO boxes included, and we do not ship internationally.

What if I change my mind?

You have 180 days from the delivery date, and the bottle does not have to be sealed. Email the order number, we send a prepaid label, and the original card is refunded within 5–10 business days of the box reaching us. No restocking fee and no reason required. If the order has not left the counter yet, tell us and we will simply cancel it.

Can you tell me whether this is right for me?

No, and we would be wrong to try. We can tell you what is printed on the carton — the ingredients, the amounts per serving, the capsule count, the lot and the date. Whether a dietary supplement suits you, especially alongside any medication or condition, is a question for your own qualified healthcare professional.

Do you fill prescriptions or offer clinical services?

No. MARRAS PHARMA CORP is a retail shop selling its own over-the-counter dietary supplement line. We do not fill or transfer prescriptions, run consultations or clinics, give immunisations, or deal with insurance — not at the counter, and not through this website.

Can I see the ingredient panel before I buy?

Of course. Email info@marraspharma.com and ask for the panel; we photograph the carton on the shelf and send it back, along with the best-before date of the stock we would post you.

Do I have to join the text list to order?

No. Consent to marketing texts is not a condition of any purchase, and staying off the list changes nothing about your price, your order or your return window. The list is promotional only — shelf specials, restocks and new items.

How do I stop the texts?

Reply STOP to any message from MARRAS PHARMA CORP and that number is removed. You can also use the removal form or email the desk. Reply HELP to any message for help. Removals take effect immediately and we do not send a win-back message afterwards.

What do you do with my mobile number?

We text you shop promotions with it, and nothing else. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and opt-in data is never sold or rented. The full detail is in our Privacy Notice.

Not on the list above?

Write to the desk with the order number if you have one. Plain questions get plain answers, and if the honest answer is "we cannot help with that", you will get that instead of a runaround.

info@marraspharma.com · Mon-Fri, 9am-6pm ET; Sat, 9am-1pm ET

Nothing on this page is medical advice. Dietary supplement statements here have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

Paperwork

The shop text list

Marketing texts, and nothing else

MARRAS PHARMA CORP runs one text programme and it is marketing only: shelf specials, restocks and new items from our own supplement line. Nothing operational goes down this line — order confirmations, receipts, pickup notices and shipping updates are all sent by email.

Programme name
MARRAS PHARMA CORP shop promotions
Message type
Marketing and promotional only
What we send
Shelf specials, restock notices, new items
Message frequency
Up to 4 messages per month; frequency varies
Cost to join
Free; message and data rates may apply
Eligibility
US mobile numbers only, 18 years or older
How to join
Tick the consent box on this form and submit your number
How to stop
Reply STOP to any message, or use the removal form
How to get help
Reply HELP, or email info@marraspharma.com
Carriers
Carriers are not liable for delayed or undelivered messages
Consent
Consent is not a condition of any purchase
Sharing
No mobile information is shared with third parties or affiliates for marketing or promotional purposes

The first message you will get: MARRAS PHARMA CORP: Subscribed to shop promotions, up to 4 texts a month. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Sign up for shop texts

Promotions only. US mobile numbers, 18+. Free to leave at any time.

Mobile numbers only. We cannot text a landline.

Prefer not to be texted? Nothing changes about your order, your prices or the 180-day return window. Email works just as well: info@marraspharma.com.

Already on the list and want off it? Reply STOP to any message from MARRAS PHARMA CORP, or submit your number on the removal form. Removals are immediate and we do not send a win-back message afterwards.